Returns

All Danish orders

Try the products and return them free of charge

We have a buy, try and return for free policy on all Danish orders. This simply means that you can buy our products, try them on and return them free of charge within 30 days of your purchase - and get a full refund. 

We do not offer product exchanges. If you wish to exchange a product to another size or colour return the product and place a new order. In this way you will receive the correct product, size or colour in the fastest manner. 

How to return?

When you wish to return goods always contact us first by email: customerservice@deardenier.com or via our chat. Please include your order number in all communication.

We will provide you with a link to our return portal where you can easily order a return label and download a return slip. 

Returns where above specifications have not been fulfilled may be sent back to you. If so related charges will be charged to your account. 

All international orders 

Your first order - try the products and return them free of charge

We have a buy, try and return for free policy on your first international order. This simply means that the first time you buy our products you can try them on and return them free of charge within 30 days of your purchase - and get a full refund. 

We do not offer product exchanges. If you wish to exchange a product to another size or colour return the product and place a new order. In this way you will receive the correct product, size or colour in the fastest manner. 

Your following orders 

On your following orders you can try the products and return them within 14 days after you've received your order to get a full refund. Orders returned after 14 days are refunded as a store credit. 

We only cover the return costs on your first order. If you wish to return one of your following orders always contact us before you return the goods. 

How to return?

When you wish to make an international return always contact us first by email: customerservice@deardenier.com or via our chat. Please include your order number in all communication.

We will provide you with instructions on how to make the return. It varies from country to country. 

    Returns where above specifications have not been fulfilled may be sent back. If so related charges will be charged to your account.

    Reimbursement

    You will be reimbursed when the goods has been received and handled and no more than 14 days after making your return.
     
    Return Address:
    Studio Dear Denier
    Peter Bangs Vej 53, stuen 
    2000 Frederiksberg
    Denmark 

    Claims/Faulty products

    If you receive a damaged or otherwise faulty product you are entitled to exchange the product for a similar one or if no longer available receive a refund for the cost of your purchase. All claims will be processed within 14 days of receiving the faulty product. deardenier.com handles all returns according to Danish law. You will be reimbursed when we have processed your return.

    Please contact us by email: customerservice@deardenier.com 
or via our chat before returning faulty items. Remember to include your order number in all communication. 

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